Absolute Sofas - Returns Policy
We want all our customers to be completely satisfied with their Absolute Sofas purchase without reservation. We therefore offer customers a
cooling off period of seven (7) days, starting from the date the goods
are delivered, in which a customer can cancel the contract without
giving a reason. The customer must notify us in writing, for example by
email or letter, within 7 days of the date of delivery. Notification by
phone is not sufficient.
However, due to the intimate nature of beds, mattresses, pillows etc the
goods must still be sealed in original packaging. For reasons of health
and hygiene any beds, mattresses or bedding that has been unsealed will
be deemed to have been used and cannot be returned for any other reason
than a manufacturing fault.
If the Buyer does not cancel the contract in accordance with the
cancellation policy, the Buyer shall be deemed to have accepted the
goods (except any manufacturing faults) and will not be liable to return
the goods to the seller.
Unfortunately, there are the following exceptions to our returns policy:
- Made to measure and special order goods (without fault).
- Mattresses/Beds that are not in the original packaging or are unsealed.
- Customer damaged goods.
- Unwanted or damaged items not notified within 7 days.
Cancellation prior to delivery
If you are unhappy with your purchase for any reason or change your mind
and you give us written notice prior to delivery we will refund the
cost of your goods. Any refund will be less a £35 administration fee,
plus the cost of the credit/debit card transaction fee charged to the
seller by the seller’s payment processor NatWest.
Refunds on goods cancelled prior to delivery will be made as soon as
possible following written notification of cancellation and in any case
will not exceed a period of 30 days from that written notice. All
refunds will be made onto the same card used to make the original
purchase.
Cancellation after delivery
In the unlikely event that you are unhappy with your purchase for any
reason or change your mind and you give us written notice within 7 days
of delivery you have two options:
1. take responsibility for returning the products to us at your own cost and at your own risk; or
2. authorise us to collect the goods at a mutually convenient date.
The goods must be in the original sealed packaging and in the condition in which they were delivered to the Buyer.
The goods cannot be used or damaged. The Buyer must retain possession
of and responsibility for the goods until the cancellation notice has
been sent (within the relevant time limit), the goods have been collected/returned AND the returned goods have been accepted by us. The
Buyer will need to ensure that all reasonable care is taken of the goods
whilst in his/her possession.
If the Buyer intends to return the goods to us he/she must ensure that
the goods are returned within 21 days of cancellation. The Buyer must
take reasonable care to ensure that the goods are not damaged prior to
their return or in transit and the goods must be in the original sealed
packaging.
If we are to collect the goods we will arrange to do so within 21 days
of cancellation. We reserve the right to and will generally seek to
recover the cost of collecting the goods, which would be deducted from
the refund amount or added to any upgrade.
Refunds on goods already delivered will take place as soon as possible
following the collection/return and inspection of such goods and in any
case will not exceed a period of 30 days following that
collection/return and us accepting the returned goods. Any refund will
be less a £35 administrative fee, and the cost of the credit/debit card
transaction fee charged to the seller by the seller’s payment processor
NatWest. For cancellations after delivery, the Buyer will therefore be
re-credited with a full refund less the exact cost of collecting the
goods (if applicable), an administration fee of £35 and the card
transaction fee.
Damaged or Faulty goods
No claim for damage in transit, shortage of delivery or loss of goods
will be entertained unless, in the case of damage in transit or
shortage of delivery, it is brought to the attention of the carrier or
seller upon receipt of goods, and in the case of loss of Goods, notice
is given to the carrier concerned and to the seller and a complete
claim in writing made within a reasonable period of time from the date
of delivery. Where Goods are accepted from the carrier concerned
without being checked by the Buyer, the delivery book of the carrier
concerned must be signed and a reason why must be given. All claims
will be accepted only in writing and no later than 7 days from date of
delivery. Any defect on any packaging should be investigated and notified upon receipt.
Upon receiving the goods, please ensure
that you should inspect all parcels on delivery and if your goods are
defective, faulty or damaged or there is anything missing you must
notify us by telephone or email within 24 hours of receipt. Please aslo
make a note when signing for the goods, or indicate that the parcels
were received "unexamined".
When you receive your item(s), please make sure that you inspect
the goods carefully before signing. Make sure the packaging that your
item(s) arrive in is in good condition. If the product looks damaged in
any way please sign for it, but write the word DAMAGED on the signature
note and inform us within 24 hours. This type of damage is very rare,
but we recommend and suggest that you do this in order to protect your
statutory rights. If your item(s) has been damaged in transit, siging
for it damaged will help us greatly expedite replacement parts or
items.
We must ALSO receive written notification setting out the alleged fault,
damage or missing parts within 7 days of delivery. The Buyer must not
use the defective goods.
The Seller will contact the Buyer within 2 working days of receiving
notification of an alleged fault, damage or missing part. The seller
will discuss the problem with the Buyer and seek to provide a solution
to rectify the problem. The Seller reserves the right to repair or
replace such goods, refund the price of such goods, or take other such
means in their discretion to rectify the problem.
The Seller will not be liable to replace any goods should the defects
arise from fair wear and tear, wilful damage, negligence, misuse,
abnormal working conditions, failure to follow instructions as to
storage of the goods or goods that have been altered by the Buyer. |
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Absolute Leather Sofas Sofa Beds |
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