Absolute Sofas - Guarantee / Warranty
Manufacturers Guarantee
The manufacturers of bedding goods generally offer a guarantee of a stipulated length on their goods from the date of delivery of the good(s) purchased. The provisions of any manufacturers guarantee will be attached to your good(s) on delivery. This guarantee is an added benefit and does not affect your statutory rights as a consumer. The manufacturers guarantee terms will contain warranties relating to the quality of their goods. Should a breach of a manufacturers guarantee arise due to either faulty material or poor workmanship, the manufacturer promises to act in accordance with the guarantee they offer. Generally, a manufacturers guarantee will provide for the replacement of any part or the entire product that is defective and ensure delivery free of charge.
Any complaints made by you during the period covered by the manufacturers guarantee should initially be made to us in writing (by fax, email or letter), quoting your order reference number and setting out the alleged fault. We shall then liaise with the manufacturer on your behalf and keep you fully informed of how the matter progresses.
If your product is faulty or damaged when delivered, you must follow the procedure set out in our Terms and Conditions under Damaged or Faulty Goods.
Absolute Beds Warranty
In the years following the period expressed in the Manufacturers Guarantee, we offer as an EXTRA BENEFIT to you an additional Absolute Beds Warranty. This Absolute Beds Warranty is separate from and effectively extends the manufacturers guarantee (no matter what its length) by doubling the period covered.
That's right, if your manufacturers guarantee is for 1 year our warranty will ensure you peace of mind for a further 1 year (2 years in total). If the manufacturers guarantee is for 5 years we will cover you for an additional 5 years (10 years in total).
If, after the expiry of the manufacturers guarantee, your good(s) develop a fault and you wish to claim on our Absolute Beds warranty, we will impose a charge for the replacement of the faulty item according to its age. The charges are based on a sliding scale - the older the item is, the more you will need to contribute towards the replacement (including delivery costs). The charges will be calculated as follows (please note that the periods set out below are defined with reference to the date the manufacturers guarantee expires): when applicable.
1st year after Manufacturers guarantee expires - charge is 10% of replacement cost
2nd year after Manufacturers guarantee expires - charge is 20% of replacement cost
3rd year after Manufacturers guarantee expires - charge is 30% of replacement cost
4th year after Manufacturers guarantee expires - charge is 40% of replacement cost
5th year after Manufacturers guarantee expires - charge is 50% of replacement cost
6th year after Manufacturers guarantee expires - charge is 60% of replacement cost
7th year after Manufacturers guarantee expires - charge is 70% of replacement cost
8th year after Manufacturers guarantee expires - charge is 80% of replacement cost
9th year after Manufacturers guarantee expires - charge is 90% of replacement cost
To be entitled to a replacement product in accordance with our Absolute Beds warranty you will need to comply with our Absolute Beds warranty conditions set out below.
Extended Absolute Beds 10 Year Warranty
On specific high end brands we offer an Extended Absolute Beds 10 Year Warranty. We recognise that the quality of certain high end brand goods we sell is second to none and we are willing to back it up with an Extended Absolute Beds 10 Year Warranty. At the expiry of the period expressed in the Manufacturers Guarantee, we offer a further 10 year warranty on the following brands:
Millbrook Beds
|
Dunlopillo
|
Breasley
|
Staples
|
SleepShaper
|
Frank Hudson
|
Hypnos
|
Brigitte Forestier
|
Therefore if, for example, your Sleepshaper manufacturers guarantee is for 5 years, then our Extended Absolute Beds 10 Year Warranty will ensure you peace of mind for a further 10 years (15 years in total).
We will impose a charge for the replacement of the faulty item according to its age. The charges are based on the same sliding scale as set out above.
All TV beds, All Storage Beds and All Adjustable Beds are covered by 1 year manufacturer Guarantee only. No warranty applies.
To be entitled to a replacement product in accordance with our Extended Absolute Beds 10 Year Warranty, you will need to comply with our Absolute Beds warranty conditions set out below.
Absolute Beds Warranty Conditions
In order to make use of our Absolute Beds warranty or Extended Absolute Beds 10 Year Warranty you must have followed the manufacturerfs instructions supplied with the good(s).
If the manufacturer's guarantee requires you to return a completed manufacturers guarantee registration card, then to make use of our warranty you must have completed and returned the original manufacturers guarantee registration card within 4 weeks of receipt of the goods or other such timeframe as stipulated by the manufacturer and within the same timeframes mentioned above you must have also provided us with a copy of the duly completed manufacturers guarantee registration card at the address/details listed below.
The good(s) must be or have been turned regularly, as per the instructions, thereby minimising the settlement of the cushioning layers. The exception is a no turn product, which will be clearly specified on the tag.
The warranty covers physical defects and, in memory foam material, changes that cause a visible indentation of more than 2cm.
We are unable to accept items that are either soiled or un-hygienic. Therefore, please ensure that you use a mattress protector/cover from the first day of use. The warranty does not cover normal changes in hardness, discolouration or any dislike of the inherent smell of memory foam.
The Absolute Beds Warranty and Extended Absolute Beds 10 Year Warranty is void and you will not be entitled to a replacement product if a fault results from misuse of the goods. Examples of misuse include:
(a) Use without bed linen;
(b) Rolling or bending the good(s);
(c) Subjecting the good(s) to excessive wear and tear, e.g. jumping up and down on the mattress(es); and beds.
(d) Using the good(s) for something other than their normal and proper use;
(e) Using the goods in a careless or negligent manner;
(f) Altering, modifying or otherwise interfering with the good(s).
(g) Using the good(s) with a base for which it was not designed (e.g. an old sprung base);
(h) Overloading any drawers and causing distortion of the base.
If a claim is made under the warranty, you must present an invoice or sales receipt as documentation of your purchase. Any claim must initially be made to us in writing (by fax, email or letter), setting out the alleged fault and attaching proof of purchase.
Wherever possible, any replacement will be identical goods or made of identical material. However, if identical goods or material is no longer available, we reserve the right to substitute appropriately with a similar good /material or one of higher quality.
After 1 year Guarantee - request for visit inspections and transport cost are not included and chargeable to client.
How to reach us to take advantage of the manufacturers guarantee and our warranty
To take advantage of the manufacturers guarantee and our warranty you must have complied with our conditions, and if applicable, have completed and returned the original manufacturers guarantee registration card within 4 weeks of receipt of the goods or other such timeframe as stipulated by the manufacturer and provided us with a copy.
All claims made under the manufacturers guarantee and our warranty must be made to us in writing (by fax, email or letter), setting out the alleged fault, quoting your order reference number (if known) and attaching proof of purchase (an invoice or sales receipt).
Any letters or posted written notices should be addressed to our registered office at:
Absolute Sofas
273 Cricklewood Broadway
London
United Kingdom
NW2 6NX
If you wish to send written notices by fax or email please use the details below:
Fax: 020 8452 2477
E-mail:sales@absolutesofas.com
If you wish to contact us by phone for any reason, our phone number is listed below, however, all warranty and guarantee claims must be made in writing; telephone is insufficient:
Phone: 020 8208 1616
(Calls charged at normal rates)
(Open: Monday to Saturday 10am - 6pm, Sunday Closed and Bank Holidays 11am - 5pm) |
|
|
|
|
|
|
|
|
  |
 |
Absolute Leather Sofas Sofa Beds |
|
|
Checkout
